Policies
Refund Policy
TechPulse Commerce
We want you to love every gift you send. If something isn't right, here's how we make it right.
Eligibility for refunds
- Perishable items (flowers, cakes, chocolates) are eligible for a refund only if damaged, spoiled, or materially different from the product description at delivery.
- Non-perishable items (plants, hampers, personalized goods) may be returned within 48 hours of delivery if unused and in original packaging.
- Personalized or custom-made products are non-refundable unless defective or incorrect.
How to request a refund
- Email us at online@cupidso.com within 24 hours of delivery for perishables, or 48 hours for non-perishables.
- Include your order ID, clear photos of the issue, and a brief description of the problem.
- Our team will review your request and respond within 1 business day.
Non-refundable items
- Gift cards and store credits cannot be redeemed for cash refunds.
- Orders cancelled after dispatch are not eligible for a full refund — a partial credit may be offered.
- Items damaged due to incorrect address or unavailability at the time of delivery are not eligible for refund.
Refund method & timeline
- Approved refunds are credited to the original payment method within 5–7 business days.
- In case of payment gateway delays, we may issue a store credit of equal value at your discretion.
- Refund amounts exclude delivery charges unless the entire order is deemed defective.
Last updated: June 2026. For questions, contact online@cupidso.com.